Politique de confidentialité

PRIVACY POLICY

At Eloriada, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit eloriada.com, use our services, place an order, or contact us at contact@eloriada.com.

1. Collection of Personal Information

When you use our website or communicate with us, we may collect various categories of personal information, including:

Identification information: Your name, billing and delivery addresses, telephone number, email address, and other information necessary to provide our services.

Payment information: The payment details you provide when purchasing products through our website. Sensitive payment information, such as complete credit card numbers, is handled securely by our payment service providers and is not stored directly by Eloriada.

Browsing information: Information about how you interact with our website, including your IP address, device, browser, pages visited, products viewed, and other browsing data.

2. Use of Your Personal Data

We may use your personal information to:

- Process orders, deliver products, provide order tracking, and manage customer accounts.

- Respond to your requests and provide customer support through contact@eloriada.com.

- Send updates, special offers, promotions, and news related to Eloriada when you have given your consent.

- Improve our website, products, and services through analysis and customer feedback.

- Prevent fraud, protect our website, and comply with legal obligations.

3. Sharing Your Personal Information

Eloriada does not sell or rent your personal information. We may share necessary information with:

Service providers: Third-party providers that assist us with payment processing, order fulfilment, delivery, web hosting, customer support, analytics, or marketing.

Legal authorities: We may disclose personal data when required by law or in response to a valid legal or governmental request.

4. Security of Your Personal Data

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, alteration, or disclosure. Payment information is processed securely according to applicable industry standards.

5. Your Rights and Choices

Subject to applicable law, you may have the right to:

- Access the personal data we hold about you.

- Correct inaccurate personal data.

- Request deletion of your personal data, subject to legal exceptions.

- Restrict certain processing activities.

- Object to processing for direct marketing purposes.

- Request portability of eligible personal data.

- Withdraw consent when processing is based on consent.

6. Cookies

Our website uses cookies necessary for its operation and may use analytics, personalisation, or advertising cookies with your consent when required. You can manage your preferences through the cookie settings available on the website.

7. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about your personal data, contact us at contact@eloriada.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable requirements. We encourage you to review this page regularly.