Politique de remboursement

RETURNS AND EXCHANGES POLICY

At Eloriada, we are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may need to be exchanged. This Returns and Exchanges Policy explains the procedures we have put in place to facilitate returns and exchanges. If you have any questions or would like to make a return, please contact us at contact@eloriada.com.

1. General Returns and Exchanges

If you are not completely satisfied with your purchase, you have 30 days from the date of receipt of your order to request a return or exchange. After this period, we will unfortunately not be able to accept your request.

Items returned or exchanged must be in their original condition, unworn, unwashed, and with the original tags attached.

2. Returns and Exchanges Procedure

To initiate a return or exchange, follow these steps:

Contact us by email at contact@eloriada.com, specifying your order number, the item or items you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide you with the necessary return or exchange instructions, including the return address.

Carefully package the item you are returning and include the invoice or another document showing the order number.

Ship the item to the address we provide. You are responsible for return shipping costs, except in the case of a defective product or an error on our part.

Once we receive the returned item, our team will examine its condition. If the item meets our return criteria, we will issue a refund or exchange.

3. Refunds

Refunds will be processed after the returned item has been received and inspected. The refund will be issued through the same payment method used for the original purchase.

Where the legal right of withdrawal applies, the original standard delivery charge will be refunded. Additional costs resulting from choosing a delivery method more expensive than the standard option are not refundable.

4. Defective Products or Order Errors

If you receive a defective product or if we make an error with your order, please contact us immediately at contact@eloriada.com. We will cover the return shipping costs and arrange an appropriate replacement or refund.

5. Contact Us

If you have questions or concerns about this Returns and Exchanges Policy or need assistance returning an item, contact us at contact@eloriada.com.

At Eloriada, we strive to ensure your satisfaction throughout your shopping experience. Thank you for placing your trust in our brand.